Refund Policy

If your order is not delivered by the end of the selected delivery date, you're entitled to a full refund or a free reorder for the next available date — your choice. This is the guarantee behind the “100% Guarantee” badge you see across the site.

• Your order was not delivered by the end of the scheduled delivery date
• The item delivered was significantly different from what you ordered
• The item arrived damaged, spoiled, or otherwise not fit to be given as a gift
• You cancel the order before preparation has started (see Cancellations below)

• The recipient or their address details you provided at checkout were incorrect or incomplete
• The recipient declined the gift, or asked the rider to leave it with someone else who then couldn't be reached
• You request a cancellation after preparation has already started (the cake is baked, the hamper packed, etc.)
• Delay caused by events outside our reasonable control — severe weather, strikes, curfews or road closures — in which case we'll still work to redeliver as soon as possible

Contact us within 48 hours of the scheduled delivery date via our Contact page, WhatsApp, or [email protected] with your order ID (you can look this up on our Track Order page). For damaged or incorrect items, please include a photo — this helps us resolve it faster and also helps us hold our local partners accountable.

You can cancel or amend an order free of charge any time before it enters preparation, shown on your order confirmation. Once preparation has started, cancellation may no longer be possible, though we'll always try to accommodate genuine changes where we can.

Approved refunds are issued to your original payment method. Depending on your bank or card issuer, refunds typically appear within 5–10 business days of approval. We'll confirm by email or WhatsApp as soon as a refund is processed on our end.

Something not right with an order? We'd rather make it right than have you disappointed — reach out via Contact Usand we'll take it from there.